Multitasking Small Business Phone System for Efficient Call Management

The type of business you own and the number of calls you handle on daily basis determines the type of phone system you require. A small business phone system does not come cheap and you definitely want to get the best out of every dollar you spend. Having a good small business phone system that is just appropriate will greatly improve business operations.

As an owner of a small 7-room motel on the highway, I can tell you for sure that improper call management is unprofessional and hinders business growth. If you are using regular phones, call waiting means you miss a call and there is a limit to how many lines you can have. The best small business phone system is a PBX system. These are extremely convenient small business phone systems and you see them in hotels and doctor’s offices all the time.

PBX systems can handle as many lines you want to and can be bought with up to 60 phones with provision for adding more. It is all about multitasking. No matter how many people are calling at a given point in time, the system has the capacity to route each call to the relevant room, doctor, office or department within the premises. Traditional PBX systems were operated manually. Remember the receptionist manning a PBX with headphones on? Modern small business phone systems have an auto attendant answering system.

Modern small business phone systems can be connected to the internet for making low-cost VoIP calls. Just make sure that the broadband plan you choose offers adequate bandwidth to handle heavy usage. If your business demands that you or your employees be out in the field most of the time, choose a system that offers connectivity through cellular phones that can be used as walkie-talkies as well.