Top Reasons to Choose a Hosted PBX Phone System

People do not choose a PBX every now and then and therefore it is important that you make the right choice the first time. The latest option that people are choosing these days is the hosted PBX phone system. The high levels of costs involved with buying a PBX are enough to convince anyone that this is one process that you need to think about.

The option of the hosted PBX phone system is something that many people are choosing. The great thing about this the hosted PBX phone system is that you do not really have to buy it anyways. The PBX is hosted by another company that allows you to use it like it allows its other clients to. The entire concept of sharing a host ensures that the fixed costs are shared without having to bother about the details.

When you use a hosted PBX phone system you also know that the responsibility of maintaining the PBX does not lie on you. This means that you can be free from any responsibility with regards to this. However you do have some responsibility when you are deciding the specific the hosted PBX phone system to purchase.

Choose the hosted PBX phone system company with care so that you do not have to repent later through the year. Check the credentials of the company and speak to some of the large clients of the company if there are any. But if you make this decision well, you shall be glad you chose the the hosted PBX phone system option.

How is Hosted PBX Different from a Conventional PBX

PBX or Public Branch Exchange is nothing new for large corporations that have many offices to connect. It is a telephone system that receives all incoming calls and routes them to their respective extensions. There were times when PBXs were operated manually but now we have telephone systems with automated attendants that route calls. A hosted PBX is similar to a conventional PBX but with a difference.

A conventional PBX is located somewhere in the office and the company invested money in the hardware. A hosted PBX is not located in the company premises nor does the company invest money in the hardware. Instead, it is ‘hosted’ by a service provider much like the way Internet Service Providers host websites. When someone calls your number, the call does not connect directly to your office. It first goes to the service provider who, in turn, routes the call to the first available person in the department. The service provider uses the internet to route calls to relevant extensions in your office through an internet connection. The service provider invests in hardware and whatever software that is required for providing the service.

The concept of hosted PBX holds great promise for businesses that do not have the wherewithal to invest in a full-blown PBX. The installation cost alone can be quite staggering for start-ups and small and medium sized businesses. Hosted PBXs have capabilities such as voicemails, automated greetings, call records and routing calls to the relevant department. The system can also handle calls that are not immediately picked up at your office.

The bets p[art is that hosted PBX means that you do not have to worry about maintenance and replacing obsolete systems as you do not own the PBX.